Fees & Cancellation Policy
Appointment Cancellation Policy
We understand that unplanned issues can arise, and you may need to cancel an appointment. Should this occur, we respectfully ask that scheduled appointments be cancelled at least 24 hours in advance.
The Doctors and allied health professionals want to be available for your needs and the needs of other patients. When a patient does not show for a scheduled appointment, other patients lose the opportunity to be seen.
It is crucial that you notify us of your cancellation, at least 24 hrs prior to your appointment time, to avoid the $55.00 cancellation fee.
We are a Private Billing Practice
- Payment is required on the day of the consultation, and can be made by Cash, Eftpos or Credit Card (excluding Diners/Amex cards).
- For telehealth, long consultations and procedures, a valid credit card or a deposit may be required at the time of booking. Your card details will be securely stored and payment will be processed after your consultation.
- Please ensure that you are aware of all relevant fees when booking appointments.
- Please note that there are Medicare Safety Nets that can assist with your “out of pocket” costs. You may be eligible to receive up to 80% of your “out of pocket” costs once you and your family have reached the threshold. For further information, please visit www.servicesaustralia.gov.au/medicare-safety-nets.
- It is crucial that you notify us of your cancellation, at least 24 hrs prior to your appointment time, to avoid the $55.00 cancellation fee.
Prior to your appointment, for Medicare rebate eligibility, please ensure you have the necessary documents from your Doctor. Documents required include:
- Your GP Mental Health Plan, or
- Your GP Chronic Care Management Plan.
Consultation Fees
| Billing Structure | FeesMonday–Friday 8am–4.30pm |
|---|---|
| Under 2 Years | Bulk Bill |
| DVA Gold | Bulk Bill |
| 2–15 Years | Reduced Fee |
| 16 years & over on Concession Cards | Reduced Fee |
| Over 65 years on Pension or Concession Card | Reduced Fee |
| Veterans White Card | Full Fee |
| 16 years & over with no Concession Card | Full Fee |
Reduced Fee Cost Estimate
(Please see below table for variations of fees for Independent Doctors)
| Consultation Type | Total before Medicare Rebate |
|---|---|
| Standard <20 minutes | $75.05 |
| Long =>20mins | $127.15 |
| Prolonged =>40mins | $178.40 |
| Comprehensive ≥60 mins | $267.90 |
| GP Management Plans & Health Assessments | Variable |
Full Fee Cost Estimate
(Please see below table for variations of fees for Independent Doctors)
| Consultation Type | Total before Medicare Rebate |
|---|---|
| Standard <20 minutes | $90.05 |
| Long =>20mins | $147.15 |
| Prolonged =>40mins | $203.40 |
| Comprehensive ≥60 mins | $297.90 |
| GP Management Plans & Health Assessments | Variable |
After Hours Cost Estimate
(Please see below table for variations of fees for Independent Doctors)
| Consultation Type | Sat before 1pm + Weekday after 4.30pm | Sat after 1pm + Sun + Public Holiday |
|---|---|---|
| Standard <20 minutes | $105.05 | $118.65 |
| Long =>20mins | $162.15 | $175.55 |
| Prolonged => 40mins | $218.40 | $230.95 |
| Comprehensive ≥60 mins | $312.90 | $344.45 |
| GP Management Plans & Health Assessments | Variable | Variable |
Bulk Billing is available for under 2 years old and DVA GOLD.
Bulk Billing is available for under 5 years old and DVA GOLD – Dr Matilda Simic
Reduce Private Fee applies for Children 2-15 years old, Concession Card Holders and Pension Card Holders and Over 65 years with a Concession Card.
Reduce Private Fee applies for Children 5-15 years old, Concession Card Holders and Pension Card Holders and Over 65 years with a Concession Card – Dr Matilda Simic
Private Fees apply to 16 years and over with no Concession Cards and Veteran White Cards.
As from the 1st of March 2026, Independent Doctors, Dr Georgia Schiller, Dr Yasmin Esat, Dr Alice Bowen, Dr Vinh Tran, and Dr Huy Dinh Vu charge the following out-of-pocket fees.
| Fee Type | Standard | Long | Prolonged | Comprehensive |
|---|---|---|---|---|
| Reduced Feeestimate out-of-pocket fees | $85.05($40) | $167.15($80) | $248.40($120) | $367.90($160) |
| Full Feeestimate out-of-pocket fees | $95.05($50) | $187.15($100) | $278.40($150) | $407.90($200) |
| After hours — Weekday after 4:30pm / Sat before 1pm | ||||
| After Hours (weekday/Sat AM)estimate out-of-pocket fees | $105.05($60) | $207.15($120) | $308.40($180) | $447.90($240) |
| After hours — Sat after 1pm / Sun / Public holiday | ||||
| After Hours (Sat PM/Sun/PH)estimate out-of-pocket fees | $118.65($60) | $220.55($120) | $320.95($180) | $479.45($240) |
ADHD Assessment and Management
Practitioners: Dr Tuan Vu (Adults) & Dr Vinh Tran (Children and Adults)
For all ADHD Appointments please call our friendly staff to ensure the correct time is allocated. At the time of booking the Appointment you will be required to provide card details to secure the appointment. If no show a $55.00 cancellation fee will be charged.
| Service | Fee (Standard) | Gap Fee* |
|---|---|---|
| Private Assessment (Initial & Visit 2) | $610 | $400 |
| Reduced Assessment (Initial & Visit 2) | $510 | $300 |
| Private Review | $410 | $200 |
| Reduced Review | $360 | $150 |
*Reduced gap fee applies to concession card holders and children under 16 years of age.
Procedure and Treatment Room Fees
| Appointment Type | Private Fee | Medicare Rebate | Out of Pocket |
|---|---|---|---|
| Implanon Insertion | $212.55 | $87.55 | $125.00 |
| Implanon Removal | $216.75 | $91.75 | $125.00 |
| Mirena Insertion | $338.35 | $188.35 | $150.00 |
| Iron Infusion Standard | $260.05 | $45.05 | $215.00 |
| Iron Infusion Long | $302.15 | $87.15 | $215.00 |
| Iron Infusion Prolong | $343.40 | $128.40 | $215.00 |
| Skin Procedure | Depending on Skin item | $125.00 | |
| Plaster/Fracture | Depending on Fracture item | $125.00 | |
| Appointment Type | Private Fee | Medicare Rebate | Out of Pocket |
|---|---|---|---|
| Standard Dressing Small | $10/unit | N/A | $10/unit |
| Large/Specialised Dressing | $15/unit | N/A | $15/unit |
| Pregnancy Test | $33.65 | $8.65 | $25.00 |
| ECG | $49.65 | $24.65 | $25.00 |
| Appointment Type | Private Fee | Medicare Rebate | Out of Pocket |
|---|---|---|---|
| Ear Microsuction Standard | $170.05 | $45.05 | $125.00 |
| Ear Microsuction Long | $212.15 | $87.15 | $125.00 |
| Ear Microsuction Prolong | $253.40 | $128.40 | $125.00 |
Telehealth** only attracts a Medicare rebate for patients who have been physically seen at the practice within the past 12 months except for Mental health services, Infants <12 months old, Homelessness, and others. Please refer to the Medicare site for up to date information.
Telehealth rules are subject to change by Medicare. Please confirm at time of booking.
Reduce Private Fee applies for Children 2-15 years, Concession Card Holders and Pension Card Holders.
Private Fees apply to 16 years and over with no Concession Cards.
Please note that Bulk Billing does not apply to procedural fees and dressing consultations. Please confirm at time of booking.
We do not Bulk Bill after 4.30pm weekdays and all day Sat and Sun INCLUDING HCC/Pensioners/DVA and Children.
Psychologist Fees
Bulk Billing available for HCC/Pension/DVA card holders who have a current Mental Health Care Plan.
- Face to Face or Telehealth – $191.55 – Medicare Rebate $101.55 – Out of Pocket $90.00
Exercise Physiologist Fees
- Initial session 50 mins – $113.40 (rebate $63.40 if eligible – Out of Pocket $50)
- Standard session 30 mins – $93.40 (rebate $63.40 if eligible – Out of Pocket $30)
- DVA – Bulk Bill
- Workcover – No gap
Dietitian/Diabetic Educator Fees
- Initial session $140, Concession $110
- Review $80, Concession $65
- DVA – Bulk Bill
- (A Medicare rebate of $63.40 may apply with a GP plan.)
Extended Medicare Safety Net
If you’re enrolled in Medicare you’re eligible for the Extended Medicare Safety Net (EMSN).
Each time you pay an out of pocket cost, it’s calculated towards the EMSN threshold. Out of pocket costs are the difference between both of the following:
- the Medicare benefit you get back
- the doctor’s fee for out of hospital medical services.
The EMSN has 2 thresholds:
- General
- Concessional and Family Tax Benefit Part A.
Reaching the General Threshold
When you reach the General Threshold, your benefit will apply to out of hospital medical services. This will apply for the rest of the calendar year. You’ll get the Medicare benefit and the lowest of either:
- 80% of the out of pocket amount
- Extended Medicare Safety Net benefit caps, see the Department of Health and Aged Care website for more information.
If you’re an individual we’ll pay you the higher Medicare benefit when you reach the threshold.
If you’re part of a registered family, you’ll need to confirm who’s in your family before you reach the threshold. We’ll let you know when you need to do this and how. Once your safety net family is confirmed, we’ll start paying you a higher Medicare benefit.
Reaching the Concessional and Family Tax Benefit Part A Threshold
You may be eligible for the lower threshold if you’re any of the following:
- a Commonwealth Seniors Health Card holder
- a Health Care Card holder
- a Pensioner Concession Card holder
- eligible for Family Tax Benefit Part A.
The date you become eligible for the EMSN Family Tax Benefit Part A depends on your payment.
You may be part of a registered Medicare Safety Net family and eligible for the concessional threshold. When this happens you may also be part of a concessional family.
When you reach the concessional threshold, your benefit will apply to out of hospital medical services. This will apply for the rest of the calendar year. You’ll get the Medicare benefit and the lowest of either:
- 80% of the out of pocket amount
- Extended Medicare Safety Net benefit caps, see the Department of Health and Aged Care website for more information.
If you’re an individual we’ll pay you the higher Medicare benefit when you reach the threshold.
If you’re part of a registered family, you’ll need to confirm who’s in your family before you reach the threshold. We’ll let you know when you need to do this and how. Once your safety net family is confirmed, we’ll start paying you a higher Medicare benefit.